Abusive Telemarketer

For at least 6 months, my family has been harassed by one very persistent telemarketer. I have received postcards, letters, and flyers in the mail. My wife and I have received calls on at home, work, and cell phone numbers (home number registered with the Do Not Call Registry). Most recently, they somehow got my son’s cell phone number which was just activated with a brand new number less than a few months ago. The cell phone was intended for limited use by family and for emergencies and we haven’t given it to anyone. That means Verizon Wireless either sold the number to them or they are war dialing known wireless exchanges (most likely the latter).

The amazing thing is that I was not able to get the company’s name until today. They are using an automated system to call and play a message informing you that your automobile warranty will expire (it’s always the 2nd and final notice) and you should contact them to secure a renewal right away. If you listen to the message, you are given an option to talk to a representative or have your number removed from their records. If you choose the second option, the call immediately terminates (and obviously doesn’t remove your number).

Both of my vehicle’s factory warranty expired some time ago and I have an extended warranty through my credit union. I have no need for their services, but I have talked to a rep numerous times to find out who they are and why they won’t stop calling. If you talk to a rep and start to inquire anything about who they are, they hang up on you. If you ask them to remove you from their list, they hang up on you. If you ask to speak to a supervisor, they hang up on you. If you say you want to buy their service they ask for make, model, and VIN number and have no idea who you are otherwise. If they are supposed to be renewing an existing contract, why don’t they ask for my name or other information to lookup my account?

The calls started out weeks apart, then became several times a week, and now they are several times a day to different numbers. I recently had another run in with another telemarketer who wanted to give me a free cruise which followed the same pattern, but after yelling and screaming and threatening lawsuits they have finally stopped calling (so far). The numbers which show up on caller ID are always bogus – if you call them back, it’s a disconnected number.

The rep my wife talked to today apparantly wasn’t informed that he was supposed to hang up on anyone who asks what the company name and/or business location is, because he actually gave it to her after giving him enough fake information to make him think she was really interested. They are National Auto Warranty Services out of St. Lous, MO.

It would appear that National Auto Warranty Service is already in a bit of trouble with the Attorney General of Missouri for calling people on the Do Not Call list, providing misleading and false information, and failing to honor requests not to be called. It would also appear that things were going so well in Missouri that they have now branched out nationwide. You know it’s bad when people leave comments on your company’s job postings.

If they’re sales and marketing tactics aren’t bad enough, I’m sure you won’t find it any surprise that even if you do buy one of their warranties you may have trouble getting your claim paid or cancelling your policy.